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Batteries Plus is the world leader in the replacement car battery market. If you live in the U.S. or Canada then when you buy a new battery for your car, it's likely Batteries Plus made it; Batteries Plus is the single-source supplier of many of the country's best-known national brands.
And, as "America's Battery Experts", Batteries Plus dominates the North American market, including a large and highly-profitable chain of retail stores, and the company is rapidly expanding in Europe, Asia, and Australia.
But prior to 2001 - amazing as it sounds - Batteries Plus used technology in a very limited manner -- a single email account was used for all communications; batch processing consisted of a single server. Oh, how times have changed.
Recently, Josh Moore, Director of IT at Batteries Plus, explained why a systems management solution was needed. There were many issues Josh faced: delays in correcting system failures, end users having to call about failures, manual correction of simple problems, and no SLA reporting.
And Batteries Plus also needed:
- Alert Escalation
- Multi-platform support
- Network Device monitoring
- Uptime metrics
- Both Local and Remote Monitoring
- No Ongoing Maintenance Headaches
Argent's team went on site. The complete implementation took under one day.
As Josh said:
"Argent came onsite and we had the complete product up and running in a matter of hours. We could see the benefits instantly."
Argent's unique Enterprise View gives Batteries Plus a powerful 35,000 foot view of all critical Business Processes.
Josh Moore summed it up in four simple words:
"We're addicted to Argent."
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